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SHIPPING, RETURNS & EXCHANGE

Shipping Policy

ulyashova.shop offers shipping across Europe by partnering with UPS.
During Promotions & Sales processing periods may take up to 72 hours or more.
An e-mail notification with UPS tracking details will be sent once your order has shipped successfully.
Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.
 

Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Spain, Germany, Greece, Italy,
Ireland (Republic of), Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Sweden,
Slovenia, Slovak Republic, United Kingdom:

UPS STANDARD - PICKUP DELIVERY - 2 WORKING DAYS - Free
UPS STANDARD - HOME DELIVERY - 2 WORKING DAYS – Free

All other countries:
UPS STANDARD - PICKUP DELIVERY - 2 WORKING DAYS - Free
UPS STANDARD - HOME DELIVERY - 2 WORKING DAYS – Free

Duties
We include duties and taxes in the product price. No additional fees will be incurred upon delivery for the following countries only:
Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, France, Finland, Spain, Germany, Greece, Italy, Ireland (Republic of), Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Sweden, Slovenia, Slovak Republic, United Kingdom.
For all other countries, UPS will invoice you upon delivery.

Undeliverable territories
ulyashova.shop do not deliver to the following territories:
- Italy: Campione d’Italia, Livigno, Lugano, San marin, Vatican City.
- United Kingdom: Channel Islands, Gibraltar.
- Spain: Ceuta, Melilla, Canarias, Tenerife
- Greece: Athos mount
- Germany: Heligoland, Busingen
- Denmark: Færøerne, Groenland.
- Finland: Åland

Return & Exchange Policy

You have 14 days from the date of receipt to return item(s) request a refund and return your items to us.
We do not offer exchanges for online purchases.
We ask that items are returned clean, unworn and with all original tags attached. If you don’t respect our return policy, we will ship your garment(s) back to you.

Create your return request by sending email to: sales@ulyashova.shop

Please write in the subject line: Return XXXXX (where XXXXX - number of your order).

In the letter indicate the date and number of the order, the name of the product and its SKU, the return reason.

Pack your item
1. Enclose in the box the garment(s) you have selected to return & your return confirmation.
2. Place the prepaid UPS return shipping label on the box over the prior delivery information.
3. Call UPS at 1-800-PICK-UPS to arrange a pick up or drop off at a UPS point.
Find UPS drop off points locations here: https://www.ups.com/dropoff.
4. Keep the shipment proof and your tracking number.

Your return will be processed within 14 days of receiving your parcel back to us.
If you find that 14 days have passed and your return has still not been processed, please send our Customer Care team an email at sales@ulyashova.shop including your shipment proof and tracking number